| 000 | 00334nam a22001337a 4500 | ||
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| 008 | 100817t xxu||||| |||| 00| 0 eng d | ||
| 100 | _aFitzsimmons, James | ||
| 245 | _aService management | ||
| 260 |
_bTata McGraw Hill _c2006 |
||
| 300 | _av | ||
| 650 | _aServices Management | ||
| 700 | _aFitzsimmons Mona J. | ||
| 942 |
_2ddc _cCD |
||
| 999 |
_c100138 _d100138 |
||