000 00315nam a22001217a 4500
008 100817t xxu||||| |||| 00| 0 eng d
100 _aMetters, Richard et al.
245 _aService operations management
260 _bCengage Learning
_c2006
300 _av
650 _aOperations Management
942 _2ddc
_cCD
999 _c100156
_d100156