| 000 | 00342nam a22001217a 4500 | ||
|---|---|---|---|
| 008 | 100817t xxu||||| |||| 00| 0 eng d | ||
| 100 | _aEllis, Len | ||
| 245 | _aPreemptive CRM: retaining customers when competition emulates | ||
| 260 |
_bAll India Management Association _c2005 |
||
| 300 | _av | ||
| 700 | _aSethi, Rajat | ||
| 942 |
_2ddc _cCD |
||
| 999 |
_c100174 _d100174 |
||