000 00405nam a2200157Ia 4500
008 140403s9999 xx 000 0 und d
020 _a9788131759394
082 _a658.804 LOV
100 _aLovelock, Christopher Et.al
245 _aServices marketing: people technology strategy
250 _a7
260 _bPearson
_aNew Delhi
_c2012
300 _aXXI,683p.
650 _aMarketing
942 _cBK
999 _c100552
_d100552