| 000 | 00422nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 140403s9999 xx 000 0 und d | ||
| 020 | _a9780070700994 | ||
| 082 | _a658.804 ZEI | ||
| 100 | _aZeithaml, Valarie Et.al | ||
| 245 | _aServices marketing: Integrating customer focus across the firm | ||
| 250 | _a5 | ||
| 260 |
_bMc Graw Hill _aDelhi _c2011 |
||
| 300 | _aXXVII, 762p | ||
| 650 | _aMarketing | ||
| 942 | _cBK | ||
| 999 |
_c100594 _d100594 |
||