| 000 | 00367nam a2200145Ia 4500 | ||
|---|---|---|---|
| 020 | _a070530424 | ||
| 082 | _a658.8 ZEI | ||
| 100 | _aZeithaml, Valarie A & Bitner Mary Jo | ||
| 245 | _aServices marketing integrating customer focus across the firm | ||
| 250 | _a3 | ||
| 260 |
_bT M H _aNew Delhi _c2004 |
||
| 300 | _aXX, 668p | ||
| 650 | _aMarketing | ||
| 942 | _cBK | ||
| 999 |
_c100706 _d100706 |
||