| 000 | 00494nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 140403s9999 xx 000 0 und d | ||
| 020 | _ao201479672 | ||
| 082 | _a658.812 WHI | ||
| 100 | _aWhitely, Richard & Hessan, Diane | ||
| 245 | _aCustomer centered growth : five proven strategies for building competitive advantage | ||
| 250 | _a- | ||
| 260 |
_bAddison Wesley _aNew York _c1996 |
||
| 300 | _aIX, 320 | ||
| 650 | _aCustomer satisfaction, competition, strategic planning | ||
| 942 | _cBK | ||
| 999 |
_c101036 _d101036 |
||