| 000 | 00433nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 140403s9999 xx 000 0 und d | ||
| 020 | _ao898061008 | ||
| 082 | _a658.812 SPE | ||
| 100 | _aSpechler, Jay | ||
| 245 | _aWhen America does it right : case studies in service quality | ||
| 250 | _a- | ||
| 260 |
_bIndustrial Engineering _aGeorgia _c1989 |
||
| 300 | _aXII, 599 | ||
| 650 | _aMarketing; customer services | ||
| 942 | _cBK | ||
| 999 |
_c101206 _d101206 |
||