000 00395nam a2200145Ia 4500
008 140403s9999 xx 000 0 und d
020 _a9788131732274
082 _a658.562 BES
100 _aBester field, Dale H Et.al
245 _aTotal quality management
250 _a3
260 _bPearson
_aNew Delhi
_c2012
650 _aTQM case studies ; benchmarking uman mortality
942 _cBK
999 _c101376
_d101376