000 00367nam a2200157Ia 4500
008 140403s9999 xx 000 0 und d
020 _a8131408000
082 _a658.812 CUS
100 _aEd.Garikaparthi, Madhavi
245 _aCRM in financial services
250 _a-
260 _bIcfai
_aHyderabad
_c2007
300 _aX, 205
650 _aCRM
942 _cBK
999 _c101622
_d101622