| 000 | 00476nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 140403s9999 xx 000 0 und d | ||
| 020 | _a0-07-04350-8 | ||
| 082 | _a658.812 GRE | ||
| 100 | _a Greenberg, Paul | ||
| 245 | _aCustomer relationship management (CRM) at the speed of light: capturing and keeling customers in internet real time | ||
| 250 | _a2 | ||
| 260 |
_bMcGraw Hill _aNew Delhi _c2001 |
||
| 300 | _aXXIII, 360 | ||
| 650 | _aCustomer relations | ||
| 942 | _cBK | ||
| 999 |
_c101791 _d101791 |
||