000 00493nam a2200157Ia 4500
008 140403s9999 xx 000 0 und d
020 _a9780070600058
082 _a658.4053 PAT
100 _aPatterson, Kerry Et.al
245 _aCrucial confrontations : tools for resolving broken promises violated expectations and bad behavior
250 _a-
260 _bT M H
_aNew Delhi
_c2011
300 _aXV,284
650 _aProblem solving, success in business, Social conflict
942 _cBK
999 _c101952
_d101952