000			00373nam a2200145Ia 4500
020			_a9781422140277
082			_a658.812 PIN
100			_aPine, Joseph B Et.al
245			_aDo you want to keep your customers forever?
250			_a-
260			_bHarvard Publications _aBoston _c1995
300			_a85 p.
650			_aCustomer Services, Customer equity
942			_cBK
999			_c101958 _d101958