| 000 | 00384nam a2200145Ia 4500 | ||
|---|---|---|---|
| 020 | _a9781422129753 | ||
| 082 | _a658.812 FOC | ||
| 100 | _a- | ||
| 245 | _aFocusing on your customer : expert solutions to everyday challenges | ||
| 250 | _a- | ||
| 260 |
_bHarvard Publications _aBoston _c2011 |
||
| 300 | _aXII, 89 | ||
| 650 | _aCustomer Services, Success in business | ||
| 942 | _cBK | ||
| 999 |
_c101959 _d101959 |
||