000			00658nam a22001577a 4500
020			_a9788131517734
100			_aRichard Metters ..[et al.].
245			_aSuccessful service operations management
250			_a2
260			_aDelhi _bCengage Learning _c2015
300			_aix, 406 p. _b25 cm ; Pbk
500			_aUBSPD/CHE/106353/01-Oct-2015/ Rs.499/-
520			_aCovers the cycle of building a service business from concept formation through implementation. This book focuses on constructing a business strategy and describes how to implement that strategy in the design of the service system
650			_aCustomer services--Management
942			_cBK
999			_c102698 _d102698