000 00414nam a22001337a 4500
020 _a978-0749257180
082 _a658.3 OUP
100 _aOpen University
245 _aImproving performance: sessions 11-13
260 _aUK
_bOpen University
_c2003
505 _a11.Employee involvement and empowerment 12.High performance teams 13.Managing service delivery
650 _aHuman Resource Management
942 _cBK
999 _c103511
_d103511