000 00336nam a22001337a 4500
020 _a978-0412473005
082 _a332.170685 ANS
100 _aAnsell, Tony
245 _aManaging for quality in the financial services industry
260 _aLondon
_bChapman & Hall
_c1993
300 _axvi, 344p
650 _aEconomics
942 _cBK
999 _c103576
_d103576