| 000 | 00784cam a22002418i 4500 | ||
|---|---|---|---|
| 001 | 21762595 | ||
| 005 | 20250102161549.0 | ||
| 008 | 201010s2021 enk b 001 0 eng | ||
| 020 | _a9789356067400 (pbk.) | ||
| 040 |
_aLBSOR/DLC _beng _erda _cDLC |
||
| 082 | 0 | 0 | _a658.5 JOH |
| 100 | 1 | _aJohnston, Robert | |
| 245 | 1 | 0 |
_aService operations management: improving service delivery / _cRobert Johnston, Michael Shulver, Nigel Slack and Graham Clark |
| 250 | _a5th edition. | ||
| 260 |
_aNoida, _bPearson, _c2025 |
||
| 300 |
_axxii, 609 p. ; _c26 cm. |
||
| 650 | 0 |
_aService industries _xManagement. |
|
| 700 | 1 |
_aShulver, Michael _eauthor. |
|
| 700 | 1 |
_aSlack, Nigel _eauthor. |
|
| 700 | 1 |
_aClark, Graham _eauthor. |
|
| 942 |
_2ddc _cBK |
||
| 999 |
_c122500 _d122500 |
||