| 000 | 00683nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 100324s9999 xx 000 0 und d | ||
| 100 | _aRupp, Deborah E. et al. | ||
| 240 | _aJournal of Management (Bi-M) | ||
| 245 | _aCustomer (in) justice and emotional labor: the role of perspective taking anger and emotional regulation | ||
| 246 |
_aJ8728 _f2008 |
||
| 260 | _c2008 | ||
| 300 |
_bV. 34 _cIssue. 5 _a903-924 |
||
| 366 | _b2008 | ||
| 366 | _bOct | ||
| 650 | _aManagement | ||
| 653 | _aJustice;Organizational justice;Fairness;Organizational fairness;Customer service;Emotional labor;Surface acting;Perspective taking;Empathy;Anger;Emotion;Emotion regulation; | ||
| 942 | _cJA | ||
| 999 |
_c42549 _d42549 |
||