000 00382nam a2200157Ia 4500
008 100324s9999 xx 000 0 und d
100 _aJeffrey A. Krug
240 _aHarvard Business Review (M)
245 _aWhy do they keep leaving? (Research Paper)
246 _f2003
260 _c2003
300 _bV.
_cIssue.
_a14-15
366 _b2
366 _b2003
942 _cJA
999 _c43327
_d43327