000 00677nam a2200181Ia 4500
008 100324s9999 xx 000 0 und d
100 _aRao, K.V.S. Rajeswara and Bakkappa, B
240 _aGITAM Journal of Management (Q)
245 _aAn empirical investigation on the influence of human resource management practices on quality of work life in Indian non voice BPO industries
246 _f2009
260 _c2009
300 _bV. 7
_cIssue. 4
_a184-197
366 _b2009
366 _bOct-Dec
650 _aManagement
653 _aQuality of work;BPO Industries;Human Resource management(HRM);Non voice BPO industries;Empirical model;Call centers;
942 _cJA
999 _c44337
_d44337