| 000 | 00434nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 100324s9999 xx 000 0 und d | ||
| 100 | _aBraff, Adam and Devine, John | ||
| 240 | _aMCKINSEY QUARTERLY | ||
| 245 | _aMaintaining the customer experience | ||
| 246 | _f2009 | ||
| 260 | _c2009 | ||
| 300 |
_bV. _cIssue. 1 _a58-60 |
||
| 366 | _b2009 | ||
| 650 | _aFinance | ||
| 653 | _aMarketing;Saving money;Quality; | ||
| 942 | _cJA | ||
| 999 |
_c44379 _d44379 |
||