| 000 | 00499nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 100324s9999 xx 000 0 und d | ||
| 100 | _aKamplikar, Mukta | ||
| 240 | _aALTERNATIVE (Half Yearly) | ||
| 245 | _aReforms in customer service: an approach (a case study of Bharat Sanchaar Nigam Ltd) | ||
| 246 |
_aJ7840 _f2003 |
||
| 260 | _c2003 | ||
| 300 |
_bV. 2 _cIssue. 2 _a67-76 |
||
| 366 | _b2003 | ||
| 366 | _bApr-Sep | ||
| 650 | _aManagement | ||
| 653 | _aCustomer service; | ||
| 942 | _cJA | ||
| 999 |
_c44641 _d44641 |
||