| 000 | 00486nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 100324s9999 xx 000 0 und d | ||
| 100 | _aRussell, Bob | ||
| 240 | _aInternational Journal of Management Reviews (Q) | ||
| 245 | _aCall centers: a decade of research | ||
| 246 | _f2008 | ||
| 260 | _c2008 | ||
| 300 |
_bV. 10 _cIssue. 3 _a195-220 |
||
| 366 | _b2008 | ||
| 366 | _bSep | ||
| 650 | _aManagement | ||
| 653 | _aCall centres;Information service;Management; | ||
| 942 | _cJA | ||
| 999 |
_c44717 _d44717 |
||