| 000 | 00628nam a2200181Ia 4500 | ||
|---|---|---|---|
| 008 | 100324s9999 xx 000 0 und d | ||
| 100 | _aMahalakshmi, V. | ||
| 240 | _aJOURNAL OF CONTEMPORARY MANAGMENT RESEARCH | ||
| 245 | _aHRM service quality and economic performance in call centres | ||
| 246 |
_aJ8133 _f2007 |
||
| 260 | _c2007 | ||
| 300 |
_bV. 1 _cIssue. 2 _a108-122 |
||
| 366 | _b2007 | ||
| 366 | _bSep | ||
| 650 | _aManagement | ||
| 653 | _aEmployee motivation;Capability;Call handing time;Reventues per call;Costs per call;Customer satisfaction data;Labour efficiency;Customer discretion;Rewards; | ||
| 942 | _cJA | ||
| 999 |
_c46589 _d46589 |
||