000 | 00305nam a2200109Ia 4500 | ||
---|---|---|---|
100 | _aLowenstein, Michael W | ||
245 | _aCustomer retention: integrated process for keeping your best customers | ||
260 |
_c1997 _bOxford University Press _aOxford |
||
300 | _axxi, 179p. | ||
650 | _aBusiness | ||
942 | _cBK | ||
999 |
_c80625 _d80625 |