000 00305nam a2200109Ia 4500
100 _aLowenstein, Michael W
245 _aCustomer retention: integrated process for keeping your best customers
260 _c1997
_bOxford University Press
_aOxford
300 _axxi, 179p.
650 _aBusiness
942 _cBK
999 _c80625
_d80625