| 000 | 00317nam a2200109Ia 4500 | ||
|---|---|---|---|
| 100 | _aHeibeler R; Kelly T.B; Kettema | ||
| 245 | _aBest Practices: building your business with customer- focused solutions | ||
| 260 |
_c1998 _bSimon and Schuster _aNew York |
||
| 300 | _a240p. | ||
| 650 | _aCustomer Relations | ||
| 942 | _cBK | ||
| 999 |
_c81229 _d81229 |
||