000			00426nam a2200133Ia 4500
008			100324s9999 xx 000 0 und d
100			_aKasper H; Van H.D; De Vries W
245			_aServices marketing management an international perspective
260			_c1999 _bJohn Wiley & Sons _aChichester
366			_b1999
541			_g033241/10.01.2000
650			_aMarketing
942			_cBK
999			_c81717 _d81717