| 000 | 00435nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 100324s9999 xx 000 0 und d | ||
| 020 | _a81-7036-842-1 | ||
| 100 | _aBalachandran S | ||
| 245 | _aCustomer driven service management | ||
| 260 |
_c1999 _bResponse Books _aNew Delhi |
||
| 300 | _a333p | ||
| 366 | _b1999 | ||
| 541 | _g0001309/28.1.2000 | ||
| 650 | _aMarketing | ||
| 942 | _cBK | ||
| 999 |
_c81916 _d81916 |
||