| 000 | 00469nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 100324s9999 xx 000 0 und d | ||
| 100 | _aBarsky J | ||
| 245 | _aFinding the profit in customer satisfaction : translating best practices to bottom line results | ||
| 260 |
_c1998 _bContemporary Press _aChicago |
||
| 300 | _axv, 160p. | ||
| 366 | _b1998 | ||
| 541 | _g5816/10.2.2000 | ||
| 650 | _aMarketing | ||
| 942 | _cBK | ||
| 999 |
_c81920 _d81920 |
||