000 00286nam a2200109Ia 4500
100 _aSiegel, Eric D
245 _aDesigning quality of service : Solutions for the enterprise
260 _c1999
_bJohn Wiley & Sons
_aChichester
300 _axi, 306p.
650 _aManagement
942 _cBK
999 _c82010
_d82010