000 00330nam a2200133Ia 4500
008 100324s9999 xx 000 0 und d
100 _aHanan M; Karp P
245 _aCustomer Satisfaction
260 _c1989
_bAmacom
_aNew York
366 _b1989
650 _aMarketing
942 _cBK
999 _c82241
_d82241