000 00389nam a2200145Ia 4500
008 100324s9999 xx 000 0 und d
100 _aCrosby, Phil .B
245 _aCompleteness quality for the 21st Century
260 _c1992
_bPenguin Books
_aNew York
300 _a.
366 _b1992
650 _aOperations Management
942 _cBK
999 _c82255
_d82255