| 000 | 00397nam a2200133Ia 4500 | ||
|---|---|---|---|
| 008 | 100324s9999 xx 000 0 und d | ||
| 100 | _aRamaswamy, Rohit | ||
| 245 | _aDesign and management of service processes : Keeping customers for life | ||
| 260 |
_c1996 _bAddison Wesley Longman _aReading |
||
| 366 | _b1996 | ||
| 650 | _aAccounting | ||
| 942 | _cBK | ||
| 999 |
_c82325 _d82325 |
||