| 000 | 00438nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 100324s9999 xx 000 0 und d | ||
| 100 | _aZeithmal, Valerie A; Parasuraman; Berry, L.I | ||
| 245 | _aDelivering quality service: balancing customer perceptions & expectations | ||
| 260 |
_c1990 _bFree Press _aNew York |
||
| 366 | _b1990 | ||
| 520 | _aACME | ||
| 650 | _aMarketing | ||
| 942 | _cBK | ||
| 999 |
_c82488 _d82488 |
||