000 00383nam a2200145Ia 4500
008 100324s9999 xx 000 0 und d
100 _aCarter, Wendy
245 _aCustomer care: trainer's guide
260 _c1996
_bKogan Page
_aLondon
366 _b1996
520 _aACME
650 _aMarketing
942 _cBK
999 _c82495
_d82495