000 00422nam a2200145Ia 4500
008 100324s9999 xx 000 0 und d
100 _aCamp, Robert C
245 _aBusiness process benchmarking: finding & implementing best practices
260 _c1994
_bASQC Quality Press
_aWisconsin
366 _b1994
520 _aACME
650 _aOperations Management
942 _cBK
999 _c82530
_d82530