000 00471nam a2200169Ia 4500
008 100324s9999 xx 000 0 und d
020 _a0-06-091580-3
100 _aCarlzon, Jan
245 _aNoments of truth: new strategies for today's customer dreiven economy
260 _c1987
_bHarper Collins
_aNew York
300 _axiii, 135p.
366 _b1987
520 _aACME
650 _aStrategic Management
942 _cBK
999 _c82740
_d82740