000 00414nam a2200133Ia 4500
008 100324s9999 xx 000 0 und d
100 _aSivdas, R; Nair, Chandu
245 _aCompetitive advantage through customer satisfaction
260 _c1994
_bScope Marketing
_aChennai
366 _b1994
541 _gGifted by Mr. S. Ramchander
650 _aMarketing
942 _cBK
999 _c82913
_d82913