| 000 | 00487nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 100324s9999 xx 000 0 und d | ||
| 020 | _a81-87233-17-6 | ||
| 100 | _aDavis, Frank W; Karl, B Manrodt | ||
| 245 | _aApplying TQM to customer responsive management | ||
| 260 |
_c2000 _bInfinity Books _aNew Delhi |
||
| 300 | _a416p. | ||
| 366 | _b2000 | ||
| 541 | _g2000/CRB/0001222 dt 17/11/2000 | ||
| 650 | _aCustomer Relations | ||
| 942 | _cBK | ||
| 999 |
_c83038 _d83038 |
||