000 00355nam a2200133Ia 4500
020 _a0-87584-794-3
100 _aMcKenna, Regis
245 _aReal time: preparing for the age of the never satisfied customer
260 _c1997
_bHarvard Publications
_aBoston, MA
300 _axi, 204p.
520 _aACME
650 _aStrategic Management
942 _cBK
999 _c83134
_d83134