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| 020 | _a81-7808-142-3 | ||
| 100 | _aWellington, Patricia | ||
| 245 | _aKaizen strategies for customer care: how to create a powerful customer care program and make it work | ||
| 260 |
_c2000 _bAddison Wesley Longman Singapore Pte Ltd _aNew Delhi |
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| 300 | _axv, 239p. | ||
| 366 | _b2000 | ||
| 650 | _aCustomer Relations | ||
| 942 | _cBK | ||
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_c83202 _d83202 |
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