| 000 | 00331nam a2200121Ia 4500 | ||
|---|---|---|---|
| 020 | _a0-07-231221-1 | ||
| 100 | _aZeithaml, Valarie; Bitner, Mary Jo | ||
| 245 | _aServices marketing: integrating customer forcus across the firm | ||
| 260 |
_c2000 _bIrwin McGraw-Hill |
||
| 300 | _axxviii, 620p. | ||
| 650 | _aMarketing | ||
| 942 | _cBK | ||
| 999 |
_c83291 _d83291 |
||