| 000 | 00497nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 100324s9999 xx 000 0 und d | ||
| 020 | _a0-87584-448-0 | ||
| 100 | _aReichheld, Fredrick F; Teal, Thomas | ||
| 245 | _aThe loyalty effect: the hidden force behind growth, profits and lasting value | ||
| 260 |
_c1996 _bHarvard Business School Press _aBoston, MA |
||
| 300 | _axii+322p | ||
| 366 | _b1996 | ||
| 650 | _aExecutive Management | ||
| 942 | _cBK | ||
| 999 |
_c83389 _d83389 |
||