| 000 | 00493nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 100324s9999 xx 000 0 und d | ||
| 020 | _a0-273-64931-0 | ||
| 100 | _aClegg, Brian | ||
| 245 | _aCapturing customer's hearts: leave your competition to chase their pockets | ||
| 260 |
_c2000 _bPearson Education Ltd., _aEngland |
||
| 300 | _axv, 223p. | ||
| 366 | _b2000 | ||
| 541 | _g530 dt 08/03/2001 | ||
| 650 | _aCustomer Relations | ||
| 942 | _cBK | ||
| 999 |
_c83519 _d83519 |
||