000			00504nam a2200169Ia 4500
008			100324s9999 xx 000 0 und d
020			_a0-13-028909-4
100			_aLovelock, Christopher H
245			_aService marketing: people, technology, strategy
250			_a4
260			_c2001 _bPrentice Hall Inc _aNew Delhi
300			_axviii, 717p.
366			_b2001
541			_g017895 dt 02/03/2001
650			_aServices Marketing
942			_cBK
999			_c83593 _d83593