| 000 | 00550nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 100324s9999 xx 000 0 und d | ||
| 020 | _a0-471-64409-9 | ||
| 100 | _aBrown, Stanley, A ed | ||
| 245 | _aCustomer relationship management: a strategic imperative in the world of e-business | ||
| 260 |
_c2000 _bJohn Wiley & Sons Canada Ltd., _aToronto |
||
| 300 |
_bSuhasini/OS, PGDM _axviii, 345p. |
||
| 366 | _b2000 | ||
| 541 | _gTRP/INV/002039 dt 09/03/2001 | ||
| 650 | _aCustomer Relations | ||
| 942 | _cBK | ||
| 999 |
_c83651 _d83651 |
||