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| 008 | 100324s9999 xx 000 0 und d | ||
| 020 | _a0-07-135775-0 | ||
| 100 | _aNewell, Frederick | ||
| 245 | _aLoyalty.com: customer relationship management in the new era of internet marketing | ||
| 260 |
_c2000 _bMcGraw-Hill Cos _aLondon |
||
| 300 | _axx, 325p. | ||
| 366 | _b2000 | ||
| 541 | _gTRP/INV/002511 dt 20/04/2001 | ||
| 650 | _aCustomer Relations | ||
| 942 | _cBK | ||
| 999 |
_c83725 _d83725 |
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