000 00444nam a2200157Ia 4500
008 100324s9999 xx 000 0 und d
020 _a0-8144-0599-1
100 _aSnyder, David P
245 _aHow to mind-read your customers
260 _c2001
_bAmacom
_aNew York
300 _ax, 212p.
366 _b2001
541 _g019564 dt 05/06/2001
650 _aCustomer Relations
942 _cBK
999 _c84203
_d84203