000			00511nam a2200157Ia 4500
008			100324s9999 xx 000 0 und d
020			_a0-8144-0606-8
100			_aZemke, Ron; Connellan, Tom
245			_ae-service: 24 ways to keep your customers- when the competition i just a click away
260			_c2000 _bAmacom _aNew York
300			_aviii, 341p.
366			_b2000
541			_g19563 dt 05/09/2001
650			_aCustomer Relations
942			_cBK
999			_c84216 _d84216